Yes. We offer free standard shipping to most mainland EU destinations. Additional shipping charges may apply to remote areas, islands, and other special regions. Any applicable shipping costs will be clearly displayed at checkout before payment.

Estimated delivery times depend on your destination and stock availability. EU mainland orders typically take 3–7 business days, UK orders 2–5 business days, and US orders 5–10 business days after dispatch. Order processing usually takes 1–2 business days. Delivery times are estimates and may be affected by customs, carrier delays, weather, or other circumstances beyond our control.

For orders shipped within the EU from our EU warehouses, applicable VAT is included in the final checkout price, and no additional tax is normally charged upon delivery. Orders shipped to destinations outside the EU may be subject to local import duties, taxes, or other fees depending on local regulations. Any additional charges are the buyer's responsibility unless otherwise stated at checkout.

JOYOR electric scooters with German ABE approval have a maximum design speed of 20 km/h for road use in Germany. ABE requirements are specific to the German market and should not be considered a single EU-wide standard.

Electric scooter regulations vary by country. In Germany, selected JOYOR electric scooters are available with ABE approval and a maximum design speed of 20 km/h for road use, subject to applicable requirements such as valid insurance. Regulations differ across Europe, so always check the rules in your country before riding on public roads.

Charging time typically ranges from 4 to 10 hours depending on the model and battery capacity. We recommend using only the original charger provided.

Range varies by model, battery capacity, rider weight, speed, terrain, temperature, and riding conditions. Depending on the model, JOYOR electric scooters offer specified ranges of approximately 30–120 km per charge. Actual riding range may vary from the stated range.

Most JOYOR electric scooters support a maximum rider weight of 100–150 kg. Please refer to the specific product page for the exact maximum load capacity of each model.
View Warranty Policy →

JOYOR provides a limited warranty covering eligible manufacturing defects in materials and workmanship. Warranty periods vary by component. For complete coverage, exclusions, warranty periods, and claim requirements, please see our Warranty Policy →

To submit a warranty claim, please contact us at info@joyor.online.com with your order number, product model, serial number, and photos or videos of the issue. Our support team will respond within 2 business days.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and tracking link. Please allow 24–48 hours for the carrier's tracking system to update. If you have not received tracking information within 3 business days, please contact our customer support team.

You can contact our customer support team at info@joyor.online or through our Contact Us page. We aim to respond to enquiries within 2 business days.